My name keeps coming up boot toy8 my name is sarahm and it started me back at level 1 i was on level 60 please help

[SarahM]

Please help my name keeps cpming up boottoy8 and started me back at level 1 this is not the first time either. My name is SarahM and I was on level 60 please help

 

[Developer]

You have only one account, and it was never online. You can not have lv char while you never was ingame.
Account or character with name 'boottoy8' not found. Are you sure you play PKO?